What can we help you with?
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Send us an email at hello@aussiepacific.com.au
Account Login
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Orders & Tracking
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Shipping & Delivery
Where do you ship to?
You can view a full list of the countries that we ship to here.
How long will my order take to arrive?
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Will I have to pay customs & duties on my order?
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What is the difference between dispatch and delivery?
Dispatch is the time it takes from receiving your order to it leaving the warehouse with one of our shipping partners.
Delivery time is the time it takes to get to you once our delivery partners pick up your package from one of our fulfilment centres.
Can I change my address once the item has been dispatched?
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Products & Stock
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Returns
How do I return an item?
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What if my item is faulty?
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Do I need to pay for return shipping?
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How long does it take to process my return?
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Can I exchange an item?
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Payments
What payment methods do you accept?
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How do i use a discount code?
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What happens if I forgot to use my discount code?
Once an order has been processed, we’re unable to make any changes.